Nashua Communications Blog

Nashua Communications is part of the +OneX group and change of brand and legal entities names.

Call centers are changing dramatically and many existing trends – moving to the cloud and enabling a remote workforce – are being amplified by the current work situation. Are your agents able to handle the new norm? 

There is a global shift towards remote working environments; that shift has undeniably been fast-tracked by the Covid-19 global pandemic. Health guidelines and regulations have made physical workplaces uneconomic. So just about every type of business is looking at ways to have some of its staff work remotely.

User adoption is the difference between successfully introducing new tech into a business, and launching an expensive mistake.

During the lockdown, many IT professionals both found and created innovative, cost-saving collaboration solutions that were designed to meet the evolving challenges that their remote teams face on a daily basis... but, what we saw is that many IT managers also found that they were constantly being roadblocked by non-compliant team members who wouldn't embrace these new solutions.

How should companies and managers support their teams who might be low on data, due to connectivity issues or not having access to good quality internet connections ?

Often IT and remote working solutions are created by people with perfect internet connections, big screens, and high bandwidth. In reality, this is not the case for most people using these solutions!

Man makes plans, and God laughs. That statement could define how every executive and business owner feels. 2020 was going to be a tough year regardless, but we had plans to navigate it, or so we thought.

The Covid-19 outbreak and resultant global shutdowns were not on anybody's radar in January. Even while faced with the reality in March, none of us could comprehend its impact on business and economies around the world.