Nashua Communications Blog

Here's a checklist for switching from copper-based lines to SIP connections.

SIP is now the global standard in telephony, so organisations that are not using it will need to rethink their telephony systems. Switching to SIP is a meticulous process that can be handled by either the internal IT team or the SIP service provider. The following are some steps and considerations to take when upgrading a PABX to SIP trunk lines.

Working remotely has become something companies not only want to do, but now need to do. But there’s one type of business where many are unable to just pick up and work from home - call centres.

Businesses are finding themselves facing many challenges at the moment but there’s one big question we’re sure some of you have been asking, “how can contact centre agents work from home?” Believe it or not, it’s now very possible.

Call centres have evolved and moved from being stand-alone telephone systems to integrated, automated, always on contact centres that are able to solve consumers’ issues. Here’s what call centre systems should take note of and include.

Call centres often conjure up images of rows and rows of desks with people sitting behind them answering calls but modern call centres have evolved to be so much more than this. The call centre is essentially the front line of any business that provides a product or service at scale. And as customers become more demanding, customer service can be what sets a business apart from its competitors. According to the Microsoft 2018 State of Global Customer Service report, 61% of consumers have stopped doing business with a brand due to poor customer service.