Nashua Communications Blog

Remote work is on the rise in South Africa and the world. Why is remote work becoming popular, and how can organisations manage the transition?

Remote work is the ability to produce work output while away from the regular workstation, warehouse, store, or office. It’s also known as telecommuting, teleworking, mobile work, or working from home. Remote work has always been hindered by the reliance on technology that tethered workers to their office or servers with desktops and cables. Fortunately, communication technology has advanced enough to enable a worker to access all company resources from any place, especially if it has a network.

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. 

CC4ALL is the future of call centre technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact centre team the ability to use their internet browser as a phone. All that is required to use the CC4ALL software is Microsoft Office 365 and a headset. Once connected, your Contact Centre Agents can work wherever they need to.

A crisis can cripple, disrupt, or damage an organisation's reputation and operations. So how do collaboration platforms help an organisation manage and navigate a crisis?

Collaboration relies on tech to enable it to work well on day to day tasks, but it really shines during a crisis. As a rule of thumb, an organisation should strive to prevent a crisis from happening but it should still be prepared for it to hit anyway.

Since the invention of the telephone, voice technology has exploded across the globe, changing the way that communication is viewed and used. With cloud technology now becoming commonplace amongst communication platforms, some are left wondering where voice fits into this modern mix.

Communication inventions, like the cellphone and, more recently, Siri and Alexa, have entirely changed the way voice technology is viewed and used by businesses and the public alike. Cloud communication is becoming commonplace, an offering expected by consumers, but it’s leaving some wondering where voice fits into the modern mix. 

Updates in technology and connectivity give organisations an avenue to do business better, but not everyone is embracing it.

It seems obvious: if a new technology is shown to improve business efficiency and profit, everyone will embrace it. Right? Wrong. The reality of this equation is that it does not depend on what is obvious, nor on clear benefits.