Nashua Communications Blog

A culture of open and effective communication thrives inside a company when a clear communication strategy is exercised by top management through efficient communication tools.

The Holmes Report, which surveyed 400 companies in the US and UK, showed that companies with ineffective internal communication structures suffered total losses of $37 billion for the year due to misunderstandings between employee. This included actions or errors of omission by employees who were misinformed about company policies, business process, or job functions. But the report also highlighted the positive effects of open communication. Companies with leaders who effectively communicated to their employees produced a 47% higher return to shareholders over a five-year period, compared to those who neglected communication.

Service level agreements (SLA) define and align the support and service delivery requirements that enable your business to reach its objectives, which is why it’s important to include clauses in your agreement that protect you as a customer. Here are some tips from an expert.

The fundamental purpose of a service level agreement (SLA) is to support the strategy of a business. As CIOReview states, “a complete SLA can decrease downtime as well as improve ROI for organisations.” It’s also important to note that an SLA sets guidelines for the customers and service providers, ensuring both are satisfied with the work being done.

In today’s hyper-tech business environment, there’s no shortage of collaboration technologies on the market and when it comes time to start picking one you probably have a ton of questions - here’s a good starting point.

“I’ve covered this space for nearly 20 years, I know all the tools, and personally, I’m overwhelmed,” said Alan Lepofsky, vice president and principal analyst at Constellation Research, of the collaboration technology market.

So, where do you begin? With understanding the why.

If you’re running a business today you should be critically aware that telephone communication is vital to your business success! Here’s how to keep your telephone services working.

Can you imagine running your business without working phones, or internet? Maintenance services are essential to ensure your business stays up and running.  Minimising the downtime of your communications system will save your business loss of revenue and business opportunities.