Nashua Communications Blog

Call centres have evolved and moved from being stand-alone telephone systems to integrated, automated, always on contact centres that are able to solve consumers’ issues. Here’s what call centre systems should take note of and include.

Call centres often conjure up images of rows and rows of desks with people sitting behind them answering calls but modern call centres have evolved to be so much more than this. The call centre is essentially the front line of any business that provides a product or service at scale. And as customers become more demanding, customer service can be what sets a business apart from its competitors. According to the Microsoft 2018 State of Global Customer Service report, 61% of consumers have stopped doing business with a brand due to poor customer service.

Due to the sheer volume of notifications, many people simply choose to ignore them. By using AI and machine learning, notifications can be tailored to suit individual behaviour so that the right message can be delivered at the right time. Here’s how AI and machine learning are changing the notification, and therefore business, landscape.

Push notifications are constantly improving due to technological improvements and audience segmentation that relies on geographical location or dynamic messaging. Last year Gmail introduced AI lead notifications that will only send high priority notifications and nudge reminders for important emails.  Despite this, many end users view notifications as a hassle that imposes on their privacy rather than a useful tool that is meant to enhance their user experience. End users ignore notifications if the messaging is too technical or if they fail to realise the importance of keeping a system up - to - date.

Microsoft is Microsoft, right? It’s a certified leader on pretty much all levels of software production, but also in analytics and business intelligence platforms, including solutions such as the Microsoft Power BI platform.

Microsoft Power BI is used by data-intensive companies like supermarket chains and even London Heathrow, where a flood of data from numerous sources must be crunched and packaged, often on demand. Here are six ways Microsoft Power BI helps companies, large and small, to manage their data.

Integrating your presentation system in your boardroom and taking it to the cloud is the future of the mobile boardroom. We chatted to our expert Andrew Fouche to explain what makes ThinkHub an industry favorite

In a country like South Africa where the petrol price keeps rising, it’s becoming more difficult for businesses to justify the expense of having a meeting with everyone in the same room. Luckily, with the advancement in cloud-based communications, it’s becoming easier for teams to collaborate from across the country.

Technology is evolving all the time and it is paramount that businesses keep up with the latest tech in order to remain relevant and one step ahead. But what many executives may not know is that the IT department of a company should play an important role in keeping communications tech relevant.

As technology continues to develop at an unprecedented rate, it is now more important than ever to be proactive when it comes to your communications strategy and technology. While you may think that this should all come from an executive level, it is imperative that your IT department plays an integral role. Here’s what you should be getting from your IT department in order to keep your communications technology updated and relevant.