AI has brought new capabilities to video, and this could change how organisations communicate.
Today, video communication goes beyond providing just visuals, it can now provide a host of added benefits from file sharing, digital whiteboards, broadcasting, conferencing, and much more. As video communication is fused with AI it will bring even more functions, benefits, as well as potential challenges.
Topics: The future of technology
Working remotely has become something companies not only want to do, but now need to do. But there’s one type of business where many are unable to just pick up and work from home - call centres.
Businesses are finding themselves facing many challenges at the moment but there’s one big question we’re sure some of you have been asking, “how can contact centre agents work from home?” Believe it or not, it’s now very possible.
Topics: Unify Insights
With the increased number and intelligence of fraud and cyber-attacks, it has become relatively easy for hackers and other external parties to gain access to sensitive information that your company may be handling, if it is not correctly protected.
Topics: Data Compliance
