Keep your contact centre up to date with these industry best practices.
Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2019 Contact Centre Global Survey revealed that 76% of executives were planning to invest more in artificial intelligence (AI) into their contact centres in the coming years.
