Nashua Communications Blog

Stress, migraines, low productivity, and memory problems have been linked to low voice quality. A purpose-built virtual meeting room along with the right habits can avoid all of that.

Recently the world has been leaning towards remote working and virtual meetings. Organisations that were still mulling over the idea of virtual meetings have been pushed into it by the Coronavirus pandemic as in-person meetings with teams, customers, or suppliers were becoming impossible. Although the pandemic will end at some point , its effects on how we work will remain.

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. 

CC4ALL is the future of call centre technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact centre team the ability to use their internet browser as a phone. All that is required to use the CC4ALL software is Microsoft Office 365 and a headset. Once connected, your Contact Centre Agents can work wherever they need to.

The SA government is spearheading a 4IR revolution. How will this affect communications in SA? How will it affect employment in the industry? Which skills are critical for the 4IR?

The 4IR is a fusion of technologies namely: robotics, artificial intelligence, internet of things, digitalisation, and automation. 4IR is now possible at scale using cloud technology. 4IR has touched every industry, including the communication industry.

A crisis can cripple, disrupt, or damage an organisation's reputation and operations. So how do collaboration platforms help an organisation manage and navigate a crisis?

Collaboration relies on tech to enable it to work well on day to day tasks, but it really shines during a crisis. As a rule of thumb, an organisation should strive to prevent a crisis from happening but it should still be prepared for it to hit anyway.

Telkom will no longer be installing or supporting copper landlines. What does this mean for organisations? What is SIP Trunking? What are their options?

An organisation's telephone system is the nerve centre of its communication infrastructure. The telephone system has evolved to offer more than voice and has come to include video, instant messaging, and more. Telephone systems are now largely software-based and come with more productivity integrations and features.